General terms and conditions of sale
The use of our services, in the online store, presupposes, in any case, the acceptance of the General Terms and Conditions of Sale in the version published by ZIVO UNIPESSOAL, LDA (SAZOREA) at the time of purchase, so it is essential to read them before proceeding to carry out any order or purchase.
GENERAL TERMS AND CONDITIONS OF SALE
1. PREAMBLE
These general terms and conditions of online sales are agreedOs between Zivo Unipessoal, Lda, (SAZOREA) headquartered inTwo da Fonte, sn, 9980-021 Corvo, NIPC 516997238, email hello@sazorea.com, hereinafter referred to as SELLER and the persons or consumers, hereinafter referred to as CONSUMER who using theirSITE https://www.sazorea.com, wish and make purchases in your online store.
The SELLER AND CONSUMER agree that the purchases made will be governed exclusively by this contract, excluding any conditions previously available on the website, binding the CONSUMER a these, by clicking on theButton“I accept the general terms and conditions of sale”
For the purpose of applying Decree-Law No. 24/2014, of February 14, the CONSUMER is the natural person who acts for purposes that do not fall within the scope of his commercial, industrial, artisanal or professional activity.
2. POLICY COMMERCIAL
The SELLER has his products for sale on his WEBSITE www.sazorea.com, reserving the right not to process orders that do not comply with the general conditions of sale published at the time.
The CONSUMER, when using the WEBSITE, ordering or purchasing products, guarantees that he has the necessary legal capacity, expressly binding himself to the legal transaction or contract he has entered into.
The CONSUMER declares that the personal information that he/she indicated, when registering or submitting the order or making the purchase, is his/her own and is complete, namely, name, surname(s), address, NIF, email, telephone number and address for delivery of the goods.
3. AMENDMENT TO TERMS AND CONDITIONS
The SELLER reserves the right, without prior notice, to add, modify or alter these general online sales conditions, change the sale price, or modify or replace the available products, considering that the USER, when placing a new order or purchase, accepts and is expressly bound by the new general terms and conditions and sales prices.
4. PURCHASE AND BILLING PROCESS
To order at sazorea.com, the user must have an email account and their browser must be configured to accept cookies and pop-ups, in order to allow the enjoyment of all the navigability conditions of the SAZOREA online store.
4.1. Para efectuar uma compra:
- Choice the product or products you want to buy, also mentioning the desired quantity;
- Add the selected products to the Cart;
- If the consumer has a discount coupon, he must apply it in the appropriate space and then click on “APPLY”, before finalizing.
The Coupons are not cumulative, so they cannot be used in conjunction with other offers/promotions.
- Complete the purchase;aor continue, will be directedOn the new page to enter the following data in the form, referring to the shipment of the order:
- Name, surname, address, country, NIF (optional), contact telephone and email
- Delivery address if not the same as the contact
- Select the payment option; PYou can choose between debit or credit card, Multibanco Reference, Mbway or
- Review your order;
- Proceed to payment and confirm the order.
a) The final confirmation of the order by the Consumer is equivalent to full and complete acceptance of the prices and description of the products available for sale, as well as these General Sales Conditions, which will be the only ones applicable to the contract thus
b) Your order is confirmed when you select the “Confirm Payment” (Checkout) button at the end of the purchase
When SAZOREA receives your order, a message will appear on the screen with your order number and all its details. The purchase agreement is finalized at that time.
An order confirmation is sent to your email,with the details of the product purchased, quantity and price, which will also include the invoice. The data contained in the invoice are the sole responsibility of the User. The invoice is issued immediately after payment and once issued, the invoice cannot be reissued with changes.If you didn’t receive it, please check your SPAM box. We suggest that you print and/or save the information. We suggest that you print or download this copy for future reference.
c) All personal data entered on this website will be treated in accordance with our Privacy Policy (available on this website for your consultation).
d) After filling in the data and, before finalizing the order, the Consumer must also read and accept these Terms and Conditions of Sale and the Privacy Policy of SAZOREA, to do so, simply select the option “I have read and accept the terms and conditions it’s at Privacy Policy from the store”.
e) You should avoid mistakes, reviewing the purchase before The Consumer will be solely responsible for any loss, damage and additional costs that may occur as a result of sending any false, incorrect or incomplete information.
f) If you have placed an order and paid for it and for some reason the product is no longer available, has been discontinued, the SELLER will refund the money paid for the unavailable items. In the event of a stock outage, the SELLER will contact the CONSUMER by email, who will be given the option of waiting for the product to be replaced or
4.2. Right not to accept the order or cancel the purchase
We reserve the right to reject, cancel or terminate any order for any reason., even after automatic confirmation of the same, and/or in the following situations, exempt from liability for any damages or costs:
- The product is discontinued;
- Billing information is not correct or verifiable;
- When orders are incomplete or incorrect;
- The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud;
- Orders that do not have sufficient guarantee of good collection;
- The transfer for payment of the order was not received by us within a period of 5 days after acceptance of your order;
- If we believe you are under 16;
- If we find you are a reseller;
- Unable to deliver to the address provided.
In the aforementioned cases, we will inform you by email that the sales contract has not been concluded and that the seller has not proceeded with the sale, specifying the reasons for this.
5. SHIPPING AND DELIVERY
Currently, SAZOREA only ships to member countries of the European Union (Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Czech Republic , Romania and Sweden), Switzerland, Norway and Liechtenstein.
5.1. Delivery
a) We deliver products from Monday to Friday, from 9 am to 6 pm, and we do not ship on public holidays.
b) We can only fulfill the delivery of an order if the delivery address is a house or an office located in one of the countries mentioned in the list of available countries above.
c) To receive the order, it is necessary to ensure that someone is at the address. This service does not include scheduling or marking options, so the delivery of the order will be carried out without prior contact by the carrier.
d) Orders sent by the SELLER have an associated tracking code, sent to the Consumer by email once the order has been processed and shipped. If you didn’t receive the email, check your SPAM Any questions do not hesitate to contact us: order@sazorea.com
5.2. Delivery Deadlines
a) If you confirm your order on a working day, until 1 pm and make the payment by Credit Card, Debit Card, MB way or via Paypal, your order will be processed and shipped within 1-2 working days (weekends and holidays not are considered business days).If the order is registered on a Friday, after 1 pm, we prepare the order on the next business
b) If you choose to pay by ATM reference, shipping may take longer, as we will only ship after we have received This can take up to 7 days.
c) Although we work hard to meet deadlines, during promotional periods, sales, launches, and special discount days, such asBlack Friday and Christmas and other high seasons, deliveries may take a little longer than usual and we do not guarantee delivery times.
d) SAZOREA will not be liable for non-compliance, or delay in fulfilling, any obligation that is due to a force majeure event, that is, an event, act or omission, beyond its reasonable control (Force Majeure Event – which includes any event, act or omission beyond its reasonable control).
e) Delivery times vary according to the destination territory, and after dispatch, they take:
- 2 business days to mainland Portugal
- 5-7 business days to Azores and Madeira
- 5-7 business days to European Union
- 10 working days to Switzerland, Norway and Liechtenstein.
The dates shown are merely indicative. Any delay verified in the dispatch or delivery of items, in view of the estimated dates presented, does not entitle the Customer to any compensation.
5.3. Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split delivery of the order, for example (but not limited to) if a part of the order is delayed or unavailable. In the event that we proceed to divide the order, the customer will be notified, by email, of our intention to proceed in this way. For this purpose, the e-mail address provided by the customer at the time of purchase will be used.
5.4. Inspection upon delivery
Upon receipt of the order, the customer has the duty to verify its state or condition, and must immediately report the non-compliance of the item upon delivery to the carrier and immediately contact the SELLER, reporting the incident to order@sazorea.com. You must also send photographs of the products received and indicate the order number as well as the name under which you placed the order. If this does not happen, we will not be able to exchange or refund the items.
Any anomalies will have to be reported within 24 hours, under penalty of being considered that the material was in perfect condition, not being responsible for any damage caused by transport.
The SAZOREA team will analyze the situation and the returned product and inform the customer of the right to the respective refund or proceed to send another one. As a rule, the refund is made within 5 working days, counting from the day the damaged item is received at our facilities.
6. SHIPPING EXPENSES.
6.1. The cost of sending your order is not included in the price of the item, being calculated automatically at the end of the purchase and also taking into account the place where you live or the country of destination, as well as the weight and size of the
6.2. The cost of shipping is borne in full by the CONSUMER.
6.3. International shipments outside the EU are subject to customs duties and taxes that are not calculated in thecheck-out, for which SAZOREA is not responsible, being the responsibility of the Consumeror. We advise you to contact the customs office in your country of residence in order to assess the respective customs clearance
6.4. The Consumer, by placing an order on the SITE sazorea.com, agrees to pay any and all charges associated with that order and purchase.
6.5. If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, the shipment will be made free of charge, that is, free of charge.
7. AVAILABILITY OF PRODUCTS
O Stock is updated online, however it may happen thatat the time of your purchase, the product is out of stock, so you will not be able to proceed with your purchase. In that case, you can use the option of being notified of its future availability.
SAZOREA will honor orders receivedonline only up to the limit ofstocks available. In the absence of product availability, SAZOREA undertakes to inform the Consumer as soon as possible.
The lack of stock of the products ordered, or any other reason for the impossibility of fulfilling the order, will be communicated to the consumer. In this case, SAZOREA will reimburse the consumer for any amounts paid, as provided for in article 19 of DL no. 24/2014, of 14 February.
8. DATA VERIFICATION
Upon receipt of the order, the SELLER may carry out some checks as a means of preventing fraud.
9. PAYMENT:
The SELLER provides the following payment methods:
a) ReferenceATM
b) Paypal
c) MBWAY
d) Debit card
e) credit card
Payment will be requested at the last stage of the purchase process, after the Consumer has entered all of their card details.
9.1. Credit, Debit and Mbway Card
In the case of payment by credit, debit and MBway card, the debit will be made on the Consumer’s card immediately after confirmation of purchase. If some products ordered are sold out, their value will be credited to the Consumer’s card, after closing the order.
9.2. Paypal
If the User prefers to pay via Paypal, he must select this payment method and click on “Checkout”. Later you will be redirected to the Paypal page in order to proceed with the payment.
If for some reason the Consumer is unable to complete his purchase, send an email to order@sazorea.com.
After completing all the steps with the chosen payment option, the Consumer will be redirected to the SAZOREA WEBSITE (www.sazorea.com), where he will see the message confirming that he has successfully completed his order. At this point, the amount of your purchase will be deducted from your bank or PayPal account, and the Consumer will receive an order confirmation email.
9.3. Payment Security
The sazorea.com store uses one of the most robust security technologies among the encryption platforms available.
Your payment information will be encrypted from the moment you enter until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed.
SAZOREA cannot be held responsible for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurrent damages from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.
10. DATA SECURITY
The SELLER prioritizes security for what it canuse encryption means to receive or send data, however, cannot be held responsibleO due to delays or communication failures, interceptions or manipulation of data by third parties or by computer programs or any type of virus.
11. PROPERTY RESERVATION
SELLER AND CONSUMER expressly agree that the SELLER retains ownership of the goods until full payment or settlement of judicial or extrajudicial litigation.
12. CONTRACTUAL OR EXTRACONTRACTUAL LIABILITY:
12.1. The SELLER assumes no contractual or extra-contractual responsibility for any errors or omissions in the contents of the
12.2. The CONSUMER must carefully read all the information provided about the product, before purchasing and before using a product purchased on our website.Any further questions, the user may contact customer service, via email: hello@sazorea.com
12.3. In the event that links are made available to other websites of brands in our portfoliofromlio for your information, we are not responsible for the contents of these sites or for any transactions you carry out with other
12.4. Any delays in the processing or delivery of the order do not give the CONSUMER the right to claim any compensation for contractual or non-contractual non-compliance or refund of the
13. SALE PRICE OF ITEMS:
13.1. The indicated prices include VAT at the legal rate in force.
13.2. The sale price of items is defined by the SELLER and can be changed at any time, however possible price changes in items do not affect orders whose receipt has already been confirmed to the CONSUMER.
13.3. The prices indicated on the products are the selling prices. If an error occurs when entering the price on the Website, the SELLER reserves the right to cancel the order containing the respective product,restoring the purchase value.
14. DELAYS IN DELIVERY OF ORDERS
The SELLER is not responsible for any delays in the delivery of the order for whatever reason, namely errors in filling out the forms, wrong address, lack of mobile phone number or contact email, reasons of force majeure, such as strikes, road accidents, breakdowns of the carrier’s vehicles, natural phenomena, rain and other adversities.
We are not responsible for lost or stolen packages.
15. RIGHT OF FREE RESOLUTION
15.1. The CONSUMER may freely terminate the contract entered into and carried out on the SELLER’S WEBSITE, pursuant to article 10 of Decree-Law no. 24/2014 of February 14, the CONSUMER being responsible for the costs or postage associated with the return.
15.2. To this end, the CONSUMER must return his order within a maximum period of 14 days from the date of receipt. The period for exercising the right of free resolution expires after this period.
15.3. In order to exercise the right of free withdrawal, the CONSUMER must complete the return form on the website sazorea.com and wait for the SELLER andsend by emailconfirmation of acceptance of the return and the address indicated to return the items. You must return the item by registered shipping, to the address that we will indicate.
When the return is received, we carry out the quality control and proceed with the refund, if applicable.
15.4. Returns are only accepted for products that arrive properly packaged in the original shipping box andare in the same condition in which they were delivered: in the undamaged original packaging, unopened, unused, undamagedany marks of use and with all intact security seals.
SAZOREA will not refund in the following cases:
– Products damaged by misuse or negligence;
– Opened and/or used products; products with signs of use and damaged security seals;
– Products purchased on sales, on sale, with a discount code or on offer products;
– Products not purchased on the SAZOREA website, purchased through partners.
15.5. It is just cause for return, exchange by our warehouses of the product sent, (exchange of references or articles) or presenting a defect of origin. We will exchange it, obliging the SELLER to bear the costs of returning and sending the product. In case of order error.
15.6. In the event of termination of this contract, the payment made will be refunded, with the exception of shipping costs and the costs of returning the product, which will be borne by the user. The refund will be made without undue delay and, in any case, no later than 14 days from the date on which the goods are received and are in perfect condition of presentation and conservation.
We make this refund using, when possible, the same means of payment that you used in the initial transaction, except when the payment was made via entity and reference. In this case, the IBAN will be requested to carry out the respective return.
You incur no costs as a result of such reimbursement.
15.7. In the event that the customer wishes to cancel an order that has already left our warehouses or does not accept the order that has already been sent, the SELLER may demand payment of the shipping costs caused by its cancellation or return to our warehouses.
15.8. We reserve the right not to accept refunds for items that do not meet the requirements of our return
As soon as the item you have returned reaches us, we will proceed with the process of evaluating the item for exchange/return and we will contact you via email with the information regarding the process.
15.9. Exchange of articles
a) The Consumer may request the exchange of an item within 14 days from the day of receipt, provided that it is in good condition, as described in 4.
b) In case of exchange acceptance, SAZOREA will issue a voucher for the purchase price, deducting the shipping costs of the order. This voucher can be used within a period of one year from the date of issue and only in a single purchase equal to or greater than the original
c) Return costs associated with the exchange are also the responsibility of the consumer.
15.10. In all cases of exchanges/returns, SAZOREA is not responsible for lost orders that have not been communicated to us and/or that do not have a tracking number (tracking number).
16. CANCELLATION
16.1. If the Consumer has placed an order but intends to cancel it, he must send us an email to hello@sazorea.com, The Consumer must include the details of his order in the e-mail: order number and full name.
16.2. If the order has not yet been prepared, we can cancel it and refund the full purchase price. If the order has already been processed or shipped, the Consumer must follow the return
17. GUARANTEE
17.1. Product warranty period is two years for manufacturing defects.
17.2. For the purposes of guaranteeing our cosmetic products, a manufacturing defect is considered to be any problem with the respective batch, identified only by the SELLER.
18. USE OF PRODUCTS
At SAZOREA we dedicate a lot of attention and care to the information regarding the characteristics of the products through complete technical descriptions, list of ingredients, instructions and precautions for use and photographs that illustrate the products. All our formulas and information provided comply with national and European legislation on cosmetic products and meet the highest quality requirements. In case of questions and/or further clarification, please contact us via the email address: hello@sazorea.com or to the address Rua da Fonte, sn 9980-021 Corvo, Azores.
18.1. All our products are formulated and produced in accordance with the European Legislation in force: REGULATION (EC) No. 1223/2009 of November 30 of the European Parliament and of the Council and all its updates and rectifications.
They are also registered and authorized for sale at INFARMED – National Authority for Medicines and Health Products, I. P.
18.2. It is the CONSUMER’s sole responsibility to read all the instructions for use and precautions for the products carefully, in order to use the product strictly for the purposes for which it was designed and in the recommended way. SAZOREA is not responsible for any damages resulting from the use of any of its products for sale on its
18.3. SAZOREA is not responsible for any damage that occurs due to an allergic reaction, or any other unexpected event.We advise you to read the label, where the complete list of ingredients is indicated, before using any product.
18.4. SAZOREA is not responsible for any health or safety issues after the CONSUMER receives the products. If the Consumer suffers from any damage arising from the use of our products purchased by him, SAZOREA will not share any responsibility.
Please read carefully all the information provided about the product, as well as the mode of use and precautions for use, both on the SITE and on the product packaging, before use.
19. Use of the SITE and Intellectual Property Rights
The entire website is protected by intellectual property laws. The website, as a whole and in each of the elements that compose it (such as texts, animations, photographic images, illustrations, layouts, logos, videos, sounds and music) are the exclusive property of SAZOREA, which is the only one authorized to use the related intellectual property rights.
Pursuant to the provisions of the Intellectual Property Code and international conventions, the use of all or part of the SITE, namely for downloading, reproduction, transmission, representation or dissemination for purposes other than personal and private use for a non-commercial purpose it’s forbidden. Violation of these provisions is subject to the sanctions provided for by the Intellectual Property Code and the Penal Code, on the violation of copyright and trademark rights, and by the Civil Code in matters of civil liability.
The trademark and domain name appearing on the SITE are the exclusive property of Zivo SAZOREA. Any reproduction or use of this trademark or domain name is prohibited.
The creation of hypertext links to other sites can only be done with the written and prior authorization of SAZOREA, authorization that can be canceled at any time.
For more information on this matter, please send an email to info@sazorea.com
20. Warranties and Liabilities
20.1. SAZOREA endeavors to ensure that the information provided through its website is accurate and up-to-date. However, SAZOREA does not guarantee in any way that this information is accurate, complete and constantly SAZOREA makes no guarantees, express or implied, regarding all or part of its website. We cannot guarantee access to the website under any circumstances, for reasons including maintenance, updating or even for any other reason.
20.2. In particular, SAZOREA is not responsible for any interruption or inaccessibility of the website, any error, any damage resulting from fraudulent acts by third parties through the website (such as intrusion, for example).
20.3. SAZOREA implements means to ensure the security of files made up of personal data collected on the website. We do not control the risks related to the use of the Internet and draw attention to the existence of potential risks in terms of confidentiality of data in transit through this
21. PRIVACY POLICY
21.1. The processing of Consumers/customers data is carried out in compliance with the legislation on the protection of personal data and in accordance with the Privacy Policy defined and registered by SAZOREA. You can find information about how we treat your data by consulting our Privacy Policy available on our
21.2. Your supply is optional and you are guaranteed, under the terms of the law, the right to access, rectify and cancel any data that directly concerns you, personally or in All orders must be made through the addresses and forms identified in point 1 of these Terms and Conditions.
22. DISPUTES OF CONSUMPTION
ALTERNATIVE DISPUTE RESOLUTION
Alternative Dispute Resolution is the possibility that all consumers have at their disposal to resort to Official Entities that help them in resolving or guiding a conflict. The Online Dispute Resolution website is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Customers who are defined as consumers by Law 144/2015 and who have entered into purchase and sale contracts and/or provision of services have the right to resort to official entities that help them in resolving any conflict that has the purpose of such contracts, without prejudice to recourse to the Judicial Courts. The updated list of Alternative Dispute Resolution bodies available under the terms of article 17 of Law no. 144/2015, of 8 September, is mentioned on the Consumer Portal, accessible through the website: www.consumidor.pt.
For more information, you can also consult Law 144/2015. We also inform you that, in order to resolve disputes arising from online purchases, you may use a resolution system, called the “ODR Platform – Online Dispute Resolution/RLL”, created by the EU.
In any case, you can contact one of the centers listed below. Entities for Alternative Dispute Resolution
CNIACC – National Center for Information and Arbitration of Consumer Disputes
CACRC – District of Coimbra Consumer Dispute Arbitration Center
http://www.centrodearbitragemdecoimbra.com
CACCL – Lisbon Consumer Dispute Arbitration Center
http://www.centroarbitragemlisboa.pt
CAUAL – Arbitration Center of the Autonomous University of Lisbon
CACC RAM – Consumer Dispute Arbitration Center of the Autonomous Region of Madeira
https://www.madeira.gov.pt/cacc/
CICAP – Consumer Information and Arbitration Center of Porto
TRIAVE – Consumer Dispute Arbitration Center of Vale do Ave, Tâmega and Sousa
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
http://consumidoronline.pt/pt/
European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
23. Updates and Changes to the Terms and Conditions
23.1. The Terms and Conditions of Sale may change due to changes in the law. The new Terms and Conditions of Sale are effective from the date of publication on the website www.sazorea.com
23.2. SAZOREA has the right to change these Terms and Conditions at any time. SAZOREA reserves the right to cancel or revise the website content, products, prices, orders and documentation at any time without prior notice.
24. Additional Information
For additional information, you can contact the seller via email to hello@sazorea.com, or you can also do so by letter to the address: Zivo Unipessoal Lda, Rua da Fonte, sn, 9980-021 Corvo – Açores.
Date of last update of these conditions: September 2023